Part Time Business Operations Assistant - ACL - England, Essex ...

Part Time Business Operations Assistant - ACL

Permanent, Part Time - 24 hours per week

£22,361 per annum, pro rata.

Location: Harlow

Please note that this opportunity is being offered on a Part Time basis, offering 24 hours per week, worked over 4 or 5 days (Monday to Friday), however their does need to be flexibility around working days / hours.

Actual earning for the 24 hours per week for the year is £14,504 per annum.

Interviews will take place the week commencing the 15th January 2024.

The Opportunity

Adult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents.

ACL offers qualifications to help people move nearer to, enter or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion and engagement.

The Business Operations Assistant will carry out effective front line and facilities duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre.

Accountabilities

Contribute to the security of and access to the site, locking and unlocking buildings, acting as key holder responding to calls outside normal working hours, setting, checking and turning off alarms.Undertake caretaking, cleaning and room set-up to ensure an efficient and effective service is provided for staff, learners and customers. Ensure cleaning standards are met in accordance with specifications.Supporting the Business Operations team in preventing, as far as possible, unauthorised access to the site and unauthorised parking of vehicles, within appropriate policies and codes of practice.Maintain an inventory of the centre's equipment, updating and reviewing on an annual basis to ensure the most effective use of resources. Test and check functioning of electrical equipment. Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team.Undertake Health and Safety Risk Assessments ensuring policies and procedures are adhered to. Monitor systems and equipment ensuring they meet health and safety requirements. Ensure outside pathways and access to and in centres always meets health and safety requirements or alerting management when extreme weather or situations impact on safe delivery.Monitor contractors and personnel working on the site, ensuring work is carried out in accordance with specification and compliant with health and safety procedures.Deliver high quality "first point of contact" customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice and guidance (IAG).Provide a high-level, efficient service to a wide variety of customers, particularly those who require additional support.Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff and putting the learner at the heart of all we do.

The Experience You Will Bring

Educated to level 2 (GCSE) or equivalent by experience.Ability to develop skills within role.Hands on approach to problem solving.Requirement to travel between centres as and when needed - driving license desirable.Experience of cleaning, caretaking and maintenance activities.Exemplar knowledge and understanding of Health & Safety regulations and policies/procedures with proven understanding of Health & Safety and manual handling policies.Proven customer service and communication skills for face to face, phone, email, and remote interactions. Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams and Outlook.